FAQs

Portal Basics & Troubleshooting

Logging Into Portal

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.

Orders

For every new client you must create a Customer

  1. Click on Customers tab.
  2. Click on Add New Customer.
  3. Fill out the Customer Name, Phone Number, Email Addresses, and Addresses section.
  4. You can create notes for any new Customer
  5. Click Save Customer.

In order to create an affiliate link, you can do one of two things. You can create an affiliate link for a variety of events or a specific event.

Creating A Link For A Range Of Events

  1. In order to create an affiliate link for a variety of events, simply use our search tools (Airport Code, Performer, Venue or Date). After you click Apply, you will see a list of events on the left. If you click on Generate Link, a URL will appear in the middle of your screen. Simply copy and paste this URL in an email and send it to your client. When your clients purchase tickets, you as a travel consultant will get the credit and earn commission!
  2. When your client click on the URL, they will be redirected to your store.

Creating A Link For A Specific Event

  1. In order to create an affiliate link for a specific event, just use our search tools (Airport Code, Performer, Venue or Date). After you click Apply, you will see a list of events on the left. Click on one of the events and the tickets will appear (like a normal order). At the top of the page, above the section column there will be a blue button labeled Generate Link. Click on Generate Link and copy and paste the URL to send to your client. When your clients purchase tickets, you as a travel consultant will get the credit and earn commission!
  2. When your client opens the URL, they will be directed to the specific event with an interactive seating chart.
  3. All orders created with your affiliate link will link back to your orders section on the Events 365 Booking Portal.

You can manage all of customers orders.

  1. Click on Orders
  2. You can use the Pre-Set Filters to find Orders or utilize the custom Filter Options.
  3. The most efficient way to find specific orders would be by using the Order ID. Ticket Orders have 2 sets of numbers. The first set of numbers is the group id and the second is the order id.
  4. If you do not have the Order number available, you can search for the Order using filters such as Customer, Event, Venue, or Order Date among other filters.
  5. Once you have entered in your filters hit the blue Apply Filter button to perform your search.
  6. You can also utilize the Global Search.
  7. This is the search bar in the header of the CORE interface. To search for a specific Order you can enter in the Order ID and hit enter.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.

When viewing inventory for an event, you have the ability to select your section and seats.

  1. You purchase tickets for your customer by going through the Create Order process. Click on ( + ) Button to show Create Order tab, this will take you to the Sell Page.
  2. Sell Page shows the seats your are purchasing, and allows you to select the quantity of tickets you want.
  3. Select the Sale Price.
  4. The Purchase Price is the amount you are buying the tickets for. The Sale Price is what you are selling the tickets to your customer for.
  5. Select who you are Selling To.
  6. You can create a new customer by clicking on the button next to the text box.
  7. Select the Sale Payment Type and Select Card.
  8. You can create a new payment type by clicking on the Add a New Card button.
  9. Select the Email your customer has provided.
  10. You can add a new email for your customer if they do not have one associated with their account by clicking on the Add a New Email button.
  11. Complete Sale Totals column.
  12. This is where you can add an additional cost, service fee, and discount. (Your customer will be able to view this)
  13. Hit Submit Order when all the information has been completed.
  14. *Note: If your is already created, when you search their name in the Selling To column the information should autofill.

Tickets

The tickets will generally be available for download within 1 business day after receiving order confirmation. For some events, the tickets may not yet be available or even printed - e.g. before the season starts - these tickets will be uploaded when made available by the venue and in time for the traveler to gain entry to the event.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.

Tickets come through Ticket Evolution's network of verified and trusted ticket providers who range from venue partners to indivuals with direct ties to performers.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.

Events 365 offers tickets to many international events ranging from annual sporting events, world tours, European soccer, and more!

Should the event require physical tickets, your clients will have a few options for when and how to obtain them.

  1. If the tickets are available to be mailed immediately, the tickets can be shipped to your agency or your client's house.
  2. If the tickets are available to be mailed closer to the date of the event and your clients will already be travelling, they can have the tickets mailed to the address of their accommodation (hotel, airbnb, etc.).
  3. Local pickup is sometimes REQUIRED (as with FIFA World Cup), but can also be arranged for, should a client not want to have the tickets mailed to a hotel or residence.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.

Ticket Types

These are your "old school" ticket stubs! Yes, some venues still use these. We generally ship these tickets directly to the address specified at checkout OR if there is not enough time to ship, we will arrange for the tickets to be picked up locally (see local pickup below).

These tickets are delivered electronically but must be printed out on paper before you arrive at the venue. Please print them out as some venues do not allow access to the event even if you show them the copy on your smartphone. There are two types of Print at Home Tickets:

  1. Instant download. This means that as soon as you purchase the tickets, they will be emailed to you in PDF format within 30 minutes.
  2. E-tickets. This means that the PDF tickets will be emailed to you by the “In hand date”. What’s an in hand date, you ask? Some venues and performers choose to release their tickets on a certain date. That date is called the “in hand date”. As soon as we have the ticket files, we will email them to you promptly.

This is a new type of ticket generated by Ticketmaster. They are the newest and safest ticket standard in the industry. These tickets must be displayed on a mobile device in order to gain entry to an event. No paper waste here! We can deliver these tickets to you in one of 3 ways:

  1. Mobile QR - We will email you a PDF containing the QR code for the ticket. You’ll have to display this code on your mobile phone to gain access to the event. Don’t print this on paper.
  2. TM Mobile Transfer - We will transfer the tickets to you via the Ticketmaster Web or Mobile App. During the checkout process we’ll ask for your email address. By your in hand date, you will receive a "Transfer Offer" email from Ticketmaster. This means that you’ll have to either connect to the Ticketmaster website or download the Ticketmaster Mobile application and create an account in order to accept the ticket offer. Don’t print the tickets on paper once you accept them. They are stored in your Ticketmaster account. When you get to the event simply show the tickets on your mobile device by either logging into your Ticketmaster account via a web browser or accessing the Ticketmaster app if you’ve downloaded it.
  3. TM Mobile Link - Similar to the way TM Mobile Transfer works, you’ll accept ticket offers into your account. You will receive an email from our company with a Ticketmaster link to your tickets. Once you click the link, you will be asked to create or log into your Ticketmaster account in order to claim your tickets. You will follow the same steps as for TM Mobile transfers to access your tickets the day of the event. Remember, don’t print them out on paper.

This is a new type of ticket started by Flash Seats. Just like the Ticketmaster technology, this format is the newest and safest ticket standard in the industry. These tickets must be displayed on a mobile device in order to gain entry to an event. No paper waste here! We can deliver these tickets to you via Flash Transfer!

  1. Flash Transfer - We will transfer the tickets to you via the Flash Seats App. During the checkout process we’ll ask for your email address. By your in hand date, you will receive a “Transfer Offer” email from Flash Seats. This means that in order to accept the ticket offer you will have to either connect to the Flash Seats website or download the Flash Seats Mobile application and create an account. Don’t print the tickets on paper once you accept them. They are stored in your Flash Seats account. When you get to the event simply show the tickets on your mobile device by either logging into your Flash Seats account via a web browser or accessing the Flash Seats app if you’ve downloaded it.

This type of ticket is stored on a card (similar to a credit card but one that only stores tickets, not money). Swiping this card in line at the venue either gives you automatic access, or a stub to be presented at a secondary entrance to the venue. This card can be accessed in a few ways:

  1. If there is enough time before the event, we will ship this card to you via shipping services available.
  2. If there is not enough time to ship this card to you, we will arrange a local pick-up at or near the venue (see local pickup info below)

When there is not enough time to ship the tickets to you, or when the tickets are only available for pickup, we will arrange a pickup at or near the venue, on the day of the event. Depending on the type of event, you will pick up either wristbands (standard for music festivals), tickets stored on cards, or paper tickets. So how does it work?

  1. Local pickup: You will provide us with the name and contact number of the person picking up the tickets, and we will provide you with instructions for where and who to meet to collect the tickets on the day of the event. The person picking up the tickets will likely be asked for identification to ensure the tickets get safely to the the right people. Be sure that the person picking up the tickets is the person you gave us the name and contact phone number for so photo ID can be verified.
  2. Walk In: This works the same as Local Pickup, except that the broker that sold the tickets must be present to show their ID at the venue and escort you into the event, since they are the primary purchaser. We call this type of local pickup method a “Walk In” as you are actually being walked in by our suppliers.

The tickets will be held at the venue’s official Will Call pickup window. The person picking up the tickets must provide photo ID to confirm that they are the person whose name was provided when the order was placed. We may contact you to verify the name for Will Call.

Customers placed on a guest list will not actually receive any tickets, so these are not tickets per se. You will receive instructions on where you can obtain guest list access for your event, typically at one of the entrances to the venue. Ensure that the contact information/name you provided at checkout matches that of the person trying to gain access. If a different person than the person that placed the order is attending, please contact us and we will update that information on your behalf.

Commissions & Pricing

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.

Your commission will be added up at the end of each month, and a check will be sent to the address you provided us with when we created your agency or we will send an ACH transfer.

Based on your agreed percentage with Events 365, your commission is based on the subtotal amount on the “Create Order Page”.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer neque arcu, commodo nec dignissim ut, accumsan quis nisi. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Suspendisse eu feugiat massa. Aenean porta tincidunt lacus, in gravida mauris ornare tempus. Praesent at diam facilisis, vehicula neque ac, commodo risus. Sed aliquam tellus nec elementum ornare. Aliquam maximus, mauris non ultricies lacinia, diam lectus eleifend erat, ut mattis nunc libero eget arcu. Pellentesque vehicula metus eu finibus eleifend. Cras fringilla ipsum id ligula eleifend, at mattis dui tempus. Cras sit amet nibh quis tellus posuere gravida sed tempus sem. Sed placerat semper felis eget mollis. Proin at pellentesque velit, elementum pulvinar metus. Aliquam magna nulla, eleifend eget scelerisque quis, laoreet in erat. Cras odio diam, egestas et libero eget, scelerisque ullamcorper augue.
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