FAQs

Portal Basics & Troubleshooting

Having trouble logging into Portal? Need help understanding details about our tickets? Scroll down to get answers now.

Using Portal

To log into our portal, head to www.events365.com, and click on the login button on the the top right corner of the screen. You can also access the log in screen from the following URL https://portal.events365.com/login. Please log in with the email you used to register for Events 365.

Please head over to portal.events365.com and click on the "Forgot Password?" link. A new email (coming from Exchange@ticketevolution.com) will be sent with a new link to reset your password.

Please head over to portal.events365.com and click on the "Forgot Password?" link. A new email (coming from exchange@ticketevolution.com) will be sent with a new link to reset your password.

Please complete the registration form on our website: https://www.events365.com/getting-started#register. Once your form is submitted, our team will review/validate the information, and will send you an email once the account has been created. Ready to purchase tickets right away? Please send us an email at travel@events365.com and we can help you with placing an order.

Please log in to portal (portal.events365.com) to view our inventory. Use the filter options to enter at least one piece of search criteria from the following options; Location, Category, Performer (team, artist, performance title), Venue, and/or Dates. Click the "Apply" button, and results will load below. Know exactly which event you want tickets for? Simply enter the name of the event/performer into the "Performer" box and click "Apply."

Once you have selected an event, please click on the event name to see all available inventory. From here, you can use the seat map to browse tickets by section. You can also filter by clicking on the column names, or filter options. The filter options, which you must expand on the right hand side of the screen, allow you to only view tickets that match your required quantity, zone, price-range, and/or format.

Generating a link is a great way to allow your customers to see ticket pricing, choose their own tickets and purchase them on their own, all while you still earn commission.

You can view our how-to video on this topic here.

There are two ways you can generate a link.

  1. Creating a link for a range of events: In order to create an affiliate link for a variety of events, simply use our search tools (Airport Code, Performer, Venue or Date). After you click Apply, you will see a list of events on the left. If you click on Generate Link, a URL will appear in the middle of your screen. Simply copy and paste this URL in an email and send it to your client.
  2. Creating A Link For A Specific Event: In order to create an affiliate link for a specific event, complete your search criteria (Airport Code, Performer, Venue or Date). After you click Apply, you will see a list of events on the left. Click on one of the events and the tickets will appear. At the top of the page, above the section column there will be a blue button labeled "Generate Link". Click on Generate Link and copy and paste the URL to send to your client.

Looking for an affiliate link to put on your website? Please email us at travel@events365.com and we can provide it to you.

Ticket Formats are explained in the Tickets section.

The remaining icons are explained below:

  1. Notes: Hover your cursor over the gray circle to reveal unique ticket notes in a text bubble. Notes include information about the seats you're viewing including anything from obstructed view, ADA accessible seats, to hospitality inclusions.

  2. In hand vs Not in hand:

    • A blue circle with a thumbs up (In Hand) indicates that once your order has been accepted, your tickets will be available for delivery.

    • A red thumbs down (Not in hand) means that the date indicated is the latest date by which the tickets will be delivered. Please note that this applies to both electronic and physical tickets..

Orders

Generating a link is a great way to allow your customers to see ticket pricing, choose their own tickets and purchase them on their own, all while you still earn commission.

You can view our how-to video on this topic here.

There are two ways you can generate a link.

  1. Creating a link for a range of events: In order to create an affiliate link for a variety of events, simply use our search tools (Airport Code, Performer, Venue or Date). After you click Apply, you will see a list of events on the left. If you click on Generate Link, a URL will appear in the middle of your screen. Simply copy and paste this URL in an email and send it to your client.
  2. Creating A Link For A Specific Event: In order to create an affiliate link for a specific event, complete your search criteria (Airport Code, Performer, Venue or Date). After you click Apply, you will see a list of events on the left. Click on one of the events and the tickets will appear. At the top of the page, above the section column there will be a blue button labeled "Generate Link". Click on Generate Link and copy and paste the URL to send to your client.

Looking for an affiliate link to put on your website? Please email us at travel.events365.com and we can provide it to you.

No, you will not be able to purchase tickets to multiple events in one order. You will need to select and purchase tickets for one event or ticket group at a time.

You can view your orders by clicking the "Orders" tab from within portal. Once you are on the Orders page, please click "All" button to see all orders placed in your office. For a full video tutorial, click here.

Please open your order details, and make note of whether the order has a blue thumbs up or red thumbs down.

A blue circle with a thumbs up indicates that tickets will be available shortly after your order has been accepted. Please check your email or have your clients check their email to locate any relevant notification. Once your order has been accepted, your tickets will be available for delivery shortly after.

A red thumbs down (Not in hand) is the latest date by which the tickets will be delivered. Please note that this applies to both electronic and physical tickets. Please hover over the red thumbs down icon to reveal the date.

No, we do not currently offer this feature.

  1. To complete an order, find your event by using the filter criteria in the search tab, selecting your tickets, and click the "Book" button next to the ticket group you like.
  2. The Book button will bring you to the checkout page where you will select how many tickets you would like, review the details of the selected tickets, modify sale price (if needed), and commission (if you select to do so), review shipping costs and total commission.
  3. The next step will then be to add a new customer or retrieve the details of a previous customer. Once your customer is saved, you will need to add payment, if it is not already saved to the client profile.
  4. The last step is the Delivery box where you will be able to review any shipment costs and confirm shipment type. Click "Submit Order" and soon you will receive an order confirmation in your inbox.

You can purchase tickets via the Events 365 portal only with a valid Credit Card. Unfortunately, we cannot apply multiple credit cards to one order, reserve tickets, or collect payment in installments.

The tickets you see listed in the portal come from many different sources, and each ticket provider handles and displays their tickets differently. If the tickets you purchased are not GA, you will be able to view final seat numbers on the final ticket that gets delivered by the in-hand date.

If you purchase tickets from the same ticket group, your seats are guaranteed together, unless otherwise stated.

General Info

Most tickets will become available for download within 1 business day after the order has been confirmed, if they are In Hand. For all Not in hand orders, please refer to the in-hand date for the estimated delivery date.

In Hand: A blue circle with a thumbs up indicates that tickets will be available shortly after your order has been accepted. Please check your email or have your clients check their email to locate any relevant notification. Once your order has been accepted, your tickets will be available for delivery shortly after.

Not In Hand: A red thumbs down indicates the latest date by which the tickets will be delivered. Please note that this applies to both electronic and physical tickets. Please hover over the red thumbs down icon to reveal the date.

Cancellations can not be placed. All tickets are final sale.

We do not provide refunds, all of our tickets are final sale.

All of our inventory is provided by Ticket Evolution, the industry's leading secondary ticket exchange. Our tickets come from a diverse network of verified suppliers who source inventory directly from venues, artists, teams, managers, and other organizations. All of our tickets include a 100% Buyer Guarantee, which means you never have to worry about your clients getting into an event.

Yes! While we have tickets for nearly every event within the US and Canada, we also supply tickets for major events overseas, such as Wimbledon, British Grand Prix, Australian Open, European Soccer, Major headlining tours and more!

To see all of our available inventory, please log into the portal here

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Events 365 offers the travel community access to all kinds of events! From small events to large events, chances are that we have the tickets to any Sports, Concerts, Theater, and Special Events that your clients could ever dream of getting into.

While we will have most events on our platform, we will not have tickets for events as restaurant reservations, local attractions tickets including guided tours, museums, amusement parks and access to historic landmarks.

Please keep in mind that our international inventory is more limited, and is usually restricted to major events.

Availability of parking tickets varies by event. You can find these tickets in the "Parking Tab" on the top right hand side of the event page in portal above the inventory listings.

There are no additional service fees. The following shipping/handling fees are applied at checkout per order (not per ticket):

  • Mobile Tickets: an additional $5 will be added to the order
  • E-Tickets: an additional $7 will be added to the order
  • Physical tickets: a Fedex shipping rate will be calculated based on where the tickets will be shipped at checkout

Ticket Types

These are your "old school" ticket stubs! Yes, some venues still use these. We generally ship these tickets directly to the address specified at checkout OR if there is not enough time to ship, we will arrange for the tickets to be picked up locally (see local pickup below).

These tickets are delivered electronically but must be printed out on paper before you arrive at the venue. Please print them out as some venues do not allow access to the event even if you show them the copy on your smartphone. There are two types of Print at Home Tickets:

  1. Instant download. This means that as soon as you purchase the tickets, they will be emailed to you in PDF format within 30 minutes.
  2. E-tickets. This means that the PDF tickets will be emailed to you by the “In hand date”. What’s an in hand date, you ask? Some venues and performers choose to release their tickets on a certain date. That date is called the “in hand date”. As soon as we have the ticket files, we will email them to you promptly.

This is a new type of ticket generated by Ticketmaster. They are the newest and safest ticket standard in the industry. These tickets must be displayed on a mobile device in order to gain entry to an event. No paper waste here! We can deliver these tickets to you in one of 3 ways:

  1. Mobile QR - We will email you a PDF containing the QR code for the ticket. You’ll have to display this code on your mobile phone to gain access to the event. Don’t print this on paper.
  2. TM Mobile Transfer - We will transfer the tickets to you via the Ticketmaster Web or Mobile App. During the checkout process we’ll ask for your email address. By your in hand date, you will receive a "Transfer Offer" email from Ticketmaster. This means that you’ll have to either connect to the Ticketmaster website or download the Ticketmaster Mobile application and create an account in order to accept the ticket offer. Don’t print the tickets on paper once you accept them. They are stored in your Ticketmaster account. When you get to the event simply show the tickets on your mobile device by either logging into your Ticketmaster account via a web browser or accessing the Ticketmaster app if you’ve downloaded it.
  3. TM Mobile Link - Similar to the way TM Mobile Transfer works, you’ll accept ticket offers into your account. You will receive an email from our company with a Ticketmaster link to your tickets. Once you click the link, you will be asked to create or log into your Ticketmaster account in order to claim your tickets. You will follow the same steps as for TM Mobile transfers to access your tickets the day of the event. Remember, don’t print them out on paper.

This is a new type of ticket started by Flash Seats. Just like the Ticketmaster technology, this format is the newest and safest ticket standard in the industry. These tickets must be displayed on a mobile device in order to gain entry to an event. No paper waste here! We can deliver these tickets to you via Flash Transfer!

  1. Flash Transfer - We will transfer the tickets to you via the Flash Seats App. During the checkout process we’ll ask for your email address. By your in hand date, you will receive a “Transfer Offer” email from Flash Seats. This means that in order to accept the ticket offer you will have to either connect to the Flash Seats website or download the Flash Seats Mobile application and create an account. Don’t print the tickets on paper once you accept them. They are stored in your Flash Seats account. When you get to the event simply show the tickets on your mobile device by either logging into your Flash Seats account via a web browser or accessing the Flash Seats app if you’ve downloaded it.

This type of ticket is stored on a card (similar to a credit card but one that only stores tickets, not money). Swiping this card in line at the venue either gives you automatic access, or a stub to be presented at a secondary entrance to the venue. This card can be accessed in a few ways:

  1. If there is enough time before the event, we will ship this card to you via shipping services available.
  2. If there is not enough time to ship this card to you, we will arrange a local pick-up at or near the venue (see local pickup info below)

When there is not enough time to ship the tickets to you, or when the tickets are only available for pickup, we will arrange a pickup at or near the venue, on the day of the event. Depending on the type of event, you will pick up either wristbands (standard for music festivals), tickets stored on cards, or paper tickets. So how does it work?

  1. Local pickup: You will provide us with the name and contact number of the person picking up the tickets, and we will provide you with instructions for where and who to meet to collect the tickets on the day of the event. The person picking up the tickets will likely be asked for identification to ensure the tickets get safely to the the right people. Be sure that the person picking up the tickets is the person you gave us the name and contact phone number for so photo ID can be verified.
  2. Walk In: This works the same as Local Pickup, except that the broker that sold the tickets must be present to show their ID at the venue and escort you into the event, since they are the primary purchaser. We call this type of local pickup method a “Walk In” as you are actually being walked in by our suppliers.

The tickets will be held at the venue’s official Will Call pickup window. The person picking up the tickets must provide photo ID to confirm that they are the person whose name was provided when the order was placed. We may contact you to verify the name for Will Call.

Customers placed on a guest list will not actually receive any tickets, so these are not tickets per se. You will receive instructions on where you can obtain guest list access for your event, typically at one of the entrances to the venue. Ensure that the contact information/name you provided at checkout matches that of the person trying to gain access. If a different person than the person that placed the order is attending, please contact us and we will update that information on your behalf.

Events 365 offers tickets to many international events ranging from annual sporting events, world tours, European soccer, and more!

Should the event require physical tickets, your clients will have a few options for when and how to obtain them.

If the tickets are available to be mailed immediately, the tickets can be shipped to your agency or your client's house.

If the tickets are available to be mailed closer to the date of the event and your clients will already be travelling, they can have the tickets mailed to the address of their accommodation (hotel, airbnb, etc.).

Local pickup is sometimes REQUIRED (as with FIFA World Cup), but can also be arranged for, should a client not want to have the tickets mailed to a hotel or residence.

Commissions & Pricing

Before you complete a purchase, you can view your commission on the checkout page under the "Sale Totals" box on the right-hand side of the screen. If you would like to check your commission after you have placed an order, click on the "Order's Tab," click "ALL" and find the purchase you want to review. The commission is displayed in the order preview.

Your commission will be calculated from the subtotal amount on the Checkout Page. Commissions will be paid out monthly either by ACH transfer or a mailed physical check to the Agency or host agency (if applicable) and address provided at registration.

Events 365 offers a standard commission of 6.5%, and 7.5% for preferred users who are partnered with Virtuoso, Signature Travel Network, TravelSavers and Nest.

No, your clients will never see your commission. However, if you choose to add a service fee, this will be shown as a service fee on the invoice.

The pricing of our tickets is designed to provide your clients with competitively priced tickets. Because of this, we are not able to further discount our ticket for travel agents. We do offer group rates on a group by group basis and terms may vary. Please call to inquire further: 972-445-9061.

Our tickets are listed in USD. We do not currently offer the ability to view prices in other currencies.

We have found that 70% of the time we are priced at or below other secondary ticketing sites. Events 365 prices are inclusive of your commission, so you never need to worry about adding any additional service fees, just add the shipping/handling costs at checkout.

The following shipping/handling fees are applied at checkout per order (not per ticket):

  • Mobile Tickets: an additional $5 will be added to the order
  • E-Tickets: an additional $7 will be added to the order
  • Physical tickets: a Fedex shipping rate will be calculated based on where the tickets will be shipped at checkout

Here is our pricing guide

Unfortunately, we are unable to price match. Our tickets are sourced from the individuals who possess tickets, therefore they have the authority determine how to price the tickets based on the market.

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